All computer systems and components come with an industry standard 12 month return to base warranty unless either otherwise stated or extended warranty purchased. Warranty applies to manufacturing faults only and goods will not be covered by warranty for damage by the purchaser. Unless specifically stated KISS warranties are not transferable and extend to the original purchaser only. Warranty work on systems and/or other items that are not covered by KISS or were purchased from another vendor may be subject to additional surcharges that are levied on KISS and will be at the expense of the customer in advance. Warranty is void if misuse, accidents or abuse of the equipment occurs i.e. Over-Clocking or not following the manufacturer's recommendations. Warranty is Void if Warranty Label/s or product serial number/s have been removed or tampered with. For warranty claims shipping charges to and from the customer are the customers expense and shall be paid in advance. No warranty or return claims will be accepted without an invoice. In the event that goods are to be returned, please contact our sales department via e-mail. The customer will be issued with a Return Authorisation (RA) number (which must be marked on the outside of the box / parcel) and notified of costs if any that must be paid in advance. We will require the invoice number, customer details and problem with the product that requires repairs. Note that no returns of any type will be accepted or processed without a RA number. KISS is not responsible for any goods lost or damaged in transit so purchasers are advised to register and insure any goods shipped to or from KISS. Returned goods claimed to be faulty and subsequently found to be in good condition will incur $ 50.00 service charge. SOFTWARE IS NOT COVERRED.